Our Help Desk 360° takes the pain out of IT support calls. As part of a managed IT services contract, our Help Desk 360° provides end user and systems-level IT support. This remote help desk operation is available 24/7 to service your organization’s IT support calls. We provide you with a toll-free help desk number for your users to place a call just as they would to an internal IT staff. The service is delivered using a combination of phone and remote control tools and problems are addressed immediately, not queued up behind a long list of open trouble tickets waiting to be resolved.
With our service, we manage and maintain the remediation tools. We provide all the necessary training and support best practices. All you do is pay allow monthly flat-fee based on your number of end users and enjoy guaranteed service levels (SLA) committed to in writing.
When a user calls our Help Desk, he or she is getting an IT expert with a breadth of skills and experience that make them capable of solving an IT problem more effectively, and more rapidly. Our Help Desk is staffed with experienced Level 2 technicians who have had 2-4 years of experience supporting end-users and IT teams on server, desktop and network level issues. This expertise allows us to resolve your issues quickly, and correctly. No more time wasted trying in vain to solve the same problems for the same users again and again. And because our staff deals with many different clients, their technology knowledge base is much broader than any one company’s infrastructure.
Help Desk 360° is inexpensive, intensely reliable and staffed with experts that have a broad range of IT skills and experience.
Features & Benefits
Help Desk Services are available between 5:00 a.m. to 7:00 p.m. Pacific Time Monday through Friday. After hours support, available Monday through Friday as well as weekends, are forwarded to a live person who will contact the on-call technician.
Help Desk can be accessed by: Phone, Email, or by Ticketing System.
- Saves you time from having to troubleshoot unfamiliar technical issues
- Low monthly fee
- Gives you access to a team of experienced technicians and engineers
- Saves you time and money by remotely accessing your system if needed