KDC Technologies

Problem:

Most of the school’s 48 PCs were antiquated, without hardware or software standards.  PCs were not networked with limited access to the internet.  Software applications and software licensing were outdated.  No network server was available to securely share documents.  The technical support for computer issues was unreliable at best. Unattractive and outdated web site.

Solution:

After meetings with users and data collection, a plan to overhaul the computing environment was implemented: Upgrade about half of PCs to meet minimum hardware standard.  2. Negotiate and deploy volume software licensing.  3. Install Windows 2003 network server to run shared applications, provide private folders, enable students, faculty, and staff to share information through group and public folders, and provide secure backup.   4. Institute network security.  5. Ability to remotely manage and troubleshoot network server and desktops. 6. Design and maintain school web site.  7. Provide user training.  8.  Assign and train school computer coordinator responsible for submitting computer and web service requests via online submission web page or call in for urgent service requests.  Service requests are automatically tracked and prioritized in a database and serviced promptly via remote control or onsite.

Benefits:

All PCs run licensed versions of Windows XP, software applications, and anti-virus at discounted price.  For example, through Microsoft volume licensing, MS Office 2007 suite which retails for $299 purchased for $59 per PC.  All hardware and software applications and software licensing is tracked inventoried.  Deployment of the Windows 2003 server allows students, faculty, and staff to security share documents, share printers, and run server applications.  An intranet web site provides up-to-date documents and training materials for school staff, faculty, and students.  An attractive web site provides up-to-date information, printable documents, and on-line submission forms for parents and the general public.  The school blog site enhances the school education curriculum by allowing students and teachers to post articles relevant to the course being taught.  User documents, shared group documents are stored on the server and backed up on a daily basis.   Services requests are submitted via a web based helpdesk system and serviced promptly.

Problem:

Major UCLA institution with 16 centers and programs. Unstable server. Non-existent disaster-recovery and computing standards. Network software and hardware were antiquated and most software applications available to network users did not meet user's software application needs.

Solution:

Developed long-term solution and addressed immediate problems: Outdated and unstable network, inadequate software and hardware, unhappy users, and virtually no computing standards. Three phase was plan was instituted: Phase I: Construct a solid network infrastructure: Category 5 Ethernet cabling to each desktop, fault-tolerant network servers, manageable hubs, and a dedicated wiring room. Phase II: Upgrade or replace the about half of the antiquated 150 workstations to provide compatibility with new network standards. The cost of the upgrading or replacing the desktops would be funded jointly by program. Phase III: Equip each network workstation with a user-friendly menu system and applications. In addition, user training via online reference guides, printed user manuals, and group training sessions would be used train users of the new network resources.

Benefits:

Meets or exceeds UCLA standards and service requests are promptly serviced and tracked via a help desk system developed in-house. Online computing standards and guidelines are updated on a regular basis. Fault-tolerant network equipment and backup equipment provides maximum (99.9%) network reliability. Written disaster recovery plans kept up to date to recover from network emergencies.

Problem:

With 75 employees and remote offices in Tokyo, London, and Beijing, the company needed a continuous data protection system for the Microsoft Exchange mailboxes, Microsoft SQL server data, and network server shared folders. 

Solution:

Deployed 10 TB redundant Windows 2003 storage server based running Microsoft Data Protection Manager in addition to long-term tape backup solution.   Exchange data, SQL data, and server shares are shadow copied every backed-up every 15 minutes recovery point and 40 day retention.

Benefits:

Provides continues data protection of  Exchange data, SQL data, or shared network data with a retention range of  1– 448 days and up to 15 minute recovery points, providing disk based recovery and tape-based, long-term archival storage for a complete data protection and recovery solution.