KDC Technologies

PC Break/Fix Services

• Maintenance of desktops, printers, peripherals.
• Regular and scheduled maintenance including hardware cleaning, routine diagnostics, data back-ups, and anti-virus updates.
• Warranty and non-warranty repairs.
• A+, Microsoft Certified technicians

Helpdesk

• We will work with you to design custom support plan to reduce your IT support costs and meet your SLA requirements.  We can also provide supplemental support to your existing internal Help Desk team during peak periods or by project.  Our Help Desk Services provides Remote Help Desk Services, Level 1, 2, 3 Technical Support, and On-Site Technical Support.  
• We schedule and dispatch qualified technicians by calls and service tickets and tracked through our ticketing system or client ticketing system.  

Technology Refresh

• Planning, scheduling, and technical resources when it is time to upgrade your IT equipment. We also provide IT audits, inventory statistics.
• IMAC (Installation, Moves, Adds, Changes) services.

IT Lifecycle Management

• We understand your needs for coordinating and managing the lifecycle of your IT assets.  We utilized proven procedure and our industry knowledge to be your single point of contact for you IT Lifecycle needs.
• Field inventory and lifecycle, asset management services using industry tools and best practices.