KDC Technologies

• Regular scheduled maintenance once a week.
• An IT engineer will be assigned to your company who will know your IT environment. This is like having your own IT manager for much less cost.
• Comprehensive Back Office Support that includeremote Server remediation services at flat monthlyrates. There are no "per-incident" charges. Remote technical support staff monitors server alerts, filters the data, analyze and remediate theproblems remotely on best effort basis. All this isdone without the intervention of your staff.
• Our Network Operations Center (NOC) provides24x7 visibility with Remote Monitoring andManagement.
• Reduce your operational costs.
• Improve your staff's productivity by allowing allow them focus their efforts onproject work and on strategic initiatives and minimize network downtime.
• No travel charge for regularly scheduled maintenance.
• Reduce your operational costs.
• Low monthly flat fee.

Highlights

Network Operations Center (NOC) that provides 24x7 visibility of Windows-based desktops/laptops for all businesses. Proactive service is provided with preventive maintenance scheduled at specified intervals.

Reduction of your operational costs are achieved because you have a staff of hundreds of staff supporting you, who carry out the day to day work of checking Anti-virus signatures, scanning and removing Spyware, updating critical security patches and cleaning temporary files on a regular basis.

Provide comprehensive reports Inventory and preventive maintenance activities.

Provide comprehensive tracking of all software and hardware on each desktop /laptop. Changes are also tracked and aid in quicker problem resolution.

Improve quality of life for you and your staff by having more time over nights, weekends and holidays.

*Service schedule subject to change.

Services Provided

Highlights

• Anti-virus Definitions checked every 4 hours.
• Weekly Microsoft Patch Assessments with intelligent patch deployment and patch failure remediation.
• Spyware scans on daily basis.
• Microsoft patch deployment.
• S.M.A.R.T. monitoring check bi-weekly.

Hours of Operation

Network Operations Center (NOC) that provides 24x7 visibility of Windows-based desktops/laptops for all businesses. Proactive service is provided with preventive maintenance scheduled at specified intervals.

Help Desk Services are available between 5:00 a.m. to 7:00 p.m. Pacific Time Monday through Friday. After hours support, available Monday through Friday as well as weekends, are forwarded to a live person who will contact the on-call technician.

Help Desk can be accessed by: Phone, Email, or by Ticketing system.

Software and Services Covered

• Desktop Operating Systems
  • Microsoft Windows 2000
  • Microsoft Windows XP
  • Microsoft Windows Vista
  • Microsoft Windows 7
• Office Suites
  • Microsoft Office 2000/XP/2003/2007.
  • Includes Word, Excel, Powerpoint, Access
• Email Clients
  • Microsoft Outlook 2000.XP/2003/2007
  • Microsoft Outlook Express
• Browsers
  • Internet Explorer 5 and above
  • Mozilla Firefox
• Common Applications including, but not limited to:
  • Adobe Acrobat and Reader 6 and up.
  • Microsoft Visio 2000/XP/2003/2007
• Third Party/Proprietary Software
  • All third party and proprietary software supported on a best effort basis.

• PC and Network Troubleshooting
  • Network connectivity
  • General PC hardware diagnosis
  • Printers, drivers, and queues
  • Database connectivity
  • ODBC connections
• Terminal Services
  • Printer setup and troubleshooting
• Handheld Devices (including, but not limited to Widnows mobile and Blackberry)
  • Setup and Configurations
  • Synchronization and troubleshooting
• Administrative Tasks
  • Create user accounts and groups
  • Create mailboxes and distribution lists
  • Reset passwords
  • Unlock domain accounts
  • File/Folder permissions
• Software Installations
  • 48 hour advance notice needed.
  • Maximum 5 PCs per day.
• AntiVirus and Spyware/Malware
  • Scans and removal.